Returns & refunds

1. Check the return policy before you buy

Every store on BODA is an independent business, so return eligibility is set by the seller, product by product. When a seller has set one, it's shown under "Return policy" on the product page.

If a product doesn't list a return policy, ask the store before ordering — their phone number and email are on the store page.

2. Changed your mind? Cancel instead

You can cancel an order yourself while it's New or Processing — open it from your orders and choose Cancel. Since payment is Cash on Delivery, there's nothing to refund.

Once an order is packed, only the store can cancel it, so contact them directly as soon as possible.

3. Requesting a return

Contact the store with your order number (it starts with BODA-) and the reason for the return. If the item arrived damaged or isn't what you ordered, say so straight away and keep the packaging.

If the store doesn't respond or you can't agree on a fix, contact us with the order number and we'll follow up with the seller.

4. Tracking a return

When the store accepts the return, they mark the order Returned, and then Refunded once you've been paid back. Both steps appear on the order's timeline.

5. How refunds are paid

BODA doesn't process card or online payments at this stage. Every order is paid in cash to the store at delivery or pickup, so refunds are paid by the store too. Agree with them how you'll receive it.